Frequently Asked Questions

General

When can I book a session?

Sessions are available to book online up to 7 days in advance. We recommend pre-registering to secure your preferred time.

What types of sessions do you offer?

We offer three guided class formats and open Free Flow sessions throughout the day.

Guided Classes (50 minutes) — Led by a trained coach through a structured breathwork, sauna, and cold plunge circuit. Guests are welcome to stay for an additional 40 minutes of Free Flow following any guided class, for a total of 90 minutes.

Awakening & Gratitude — A morning session to energize and set intention for the day.
Reset & Recharge — A midday reset for clarity and renewed energy.
Relax & Rest — An evening session to wind down and support deep sleep.

Free Flow — Move through the amenities at your own pace without a guided circuit. Most Free Flow sessions are 90 minutes. The 6:00 PM Free Flow session is 60 minutes.

Who can experience Tevah?

Tevah is welcoming to all experience levels. Whether you are new to contrast therapy or a seasoned practitioner, our coaches are trained to guide you safely and at your own pace. Our sauna has four tiers of seating (ranging from 30°C at the bottom to 86–90°C at the top), and our cold plunges are offered at three different temperatures.

Guests must be 19 years of age or older to visit Tevah. If you have a medical condition or are recovering from an injury or illness, please consult your physician before booking. See the Medical section below for more detail.

What is Tevah Wellness?

Tevah Wellness is a guided contrast therapy studio in downtown Vancouver. We combine sauna, cold plunge, and breathwork into intentional circuits led by trained coaches — designed to restore your body, clear your mind, and build a sense of community.

Our space is purpose-built for recovery and renewal, featuring North America's largest sauna (725 sq. ft., capacity 60 guests), three cold plunge pools, and a fireside lounge for rest and connection.

Is there parking nearby?

We are located at 955 Pacific Blvd, Vancouver, BC. Nearby parking options include:

One Pacific (underground, paid)
Parq Casino (underground, paid)
The Arc (underground, paid)
Marinaside Crescent — free 2-hour street parking

We recommend arriving 10–15 minutes before your session to allow time to settle in.

Do coaches and class times change?

Coaches and session formats are subject to change without notice. Please check the schedule on our website for the most current information.

I forgot indoor sandals. Do you provide any?

Yes — we offer indoor sandals for purchase at $15

What temperatures are your sauna and cold plunges?

Our sauna has four tiers of seating designed for all comfort levels. The bottom tier averages 30°C, rising gradually to 86–90°C at the top.

We have three cold plunge pools, each set to a different temperature (±1°C):

4°C — for the most experienced
8°C — an intermediate option
12°C — a welcoming entry point for newcomers

On occasion, we add ice for the most adept plungers.

First-Time

Is there an intro offer for first-time guests?

Yes — we offer the Two-Week Intro, available exclusively to first-time guests. For $99, you receive 14 credits to use across any session type over 14 days. No long-term commitment required. Purchase at the front desk or online:

tevahwellness.com/join

How should I prepare for my first session?

Hydrate well — your body will thank you during both heat and cold.
Eat a light meal beforehand — nourishment helps stabilize your system.
Move with intention — transition gently between the sauna and cold plunge.
Listen to your body — if you feel lightheaded, pause in the lounge and recalibrate.
No alcohol before or during your session — clarity creates a safer, more meaningful experience.

Respect the shared space — this is a communal circuit; move mindfully so everyone can enjoy the flow.

How early should I arrive?

If it is your first time at Tevah, we recommend arriving 10–15 minutes early. This gives you time to check in, change, and receive an orientation from our team before your session begins.

For returning guests, arriving at least 5 minutes early helps you settle in and catch the coach's opening. Please note: late entry to guided classes is not permitted, for the safety of all guests.

Do I need to create an account?

Yes. All guests must create an account to purchase passes or credits and to register for sessions. You can create an account and book directly through our website or app.

How should I prepare for my experience?

Hydrate well
Your body will thank you during both heat and cold.

Nourish yourself beforehand
A light meal helps stabilize your system.

Move with intention
Transition gently in the sauna and when emerging from the cold.

Listen to your body
If you feel lightheaded, take a pause in the lounge and recalibrate.

Keep it clean + calm
No outside shoes beyond the alcove. Indoor sandals required.

Stay awake + grounded
If you feel overwhelmed, let our coaches know — we’re here for you.

No alcohol before or during your session
Clarity creates a safer, more transformative experience.

Respect the space + each other
This is a shared circuit — move mindfully so everyone can enjoy the flow.

Thank you for showing up for yourself — and for being willing to lean into a little discomfort for a deeper reset.

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What should I bring?

Please bring:

Swim attire
Indoor sandals (required beyond the shoe alcove)
A water bottle

We provide towels for use throughout your session. If you forget your indoor sandals, a pair is available to purchase at the front desk for $15.

Day Passes and Credits

Do you offer refunds on passes or credits?

All sales are final. Passes and credit packs are non-refundable, non-transferable, and non-exchangeable. If you cancel a session within our cancellation window, the credit will be returned to your account for future use. Credits forfeited due to a late cancellation or no-show cannot be reinstated.

Do credits expire?

Yes — expiry varies depending on the pass type. See tevahwellness.com/join for details on each option.

How do I purchase a pass or credit pack?

Passes and credit packs can be purchased on our website or through our app. All sessions must be prepaid.

What pass options do you offer?

We offer single session passes and credit packs to suit different rhythms. Visit tevahwellness.com/join to view all current options and pricing.

Memberships

How do I purchase a membership?

Memberships can be purchased online at tevahwellness.com/join or in studio at the front desk.

What happens if I miss a session as a member?

If you do not attend a booked session or cancel within the 12-hour window, you will lose the session credit and be charged a $20 late cancellation fee. We strongly recommend cancelling in advance if your plans change — see the Cancellation Policy below.

Can I freeze my membership?

Yes — we offer membership freezes of up to one month. To request a freeze, please email us at info@tevahwellness.com with your desired start and end dates. Freeze requests must be submitted before your next billing date to take effect in the upcoming cycle.

How do I cancel my membership?

Email us at info@tevahwellness.com at least 7 days before your next billing date. Please include the reason for your cancellation. Cancellations received after this window will take effect at the following billing cycle.

Is there a minimum commitment?

No. Both memberships are month-to-month with no minimum commitment. You may cancel at any time with 7 days' notice before your next billing date.

How do memberships work?

Memberships auto-renew every 30 days. On the day your current billing cycle ends, your account will be automatically charged for the next cycle under the same terms.

What memberships do you offer?

What memberships do you offer?

We offer two monthly membership options:

Unlimited Membership — $270 + GST/month. Daily access (one session per day), seven days a week. Standard 7-day booking window.
Weekday Daytime Membership — $199 + GST/month. Access to sessions starting between 8:00 AM and 4:30 PM, Monday through Friday. Standard 7-day booking window.

Both memberships auto-renew monthly and have no minimum commitment. Neither includes guest passes.

Cancellations and Late Policies

What if I need to reschedule?

Rescheduling within the 12-hour window is treated as a late cancellation. We recommend making any changes to your booking as early as possible to avoid losing your credit and incurring a fee.

How do I cancel a session?

Log in to your account and navigate to My Sessions. Select the session you would like to cancel and follow the prompts. If you have any trouble, please contact us at info@tevahwellness.com or (236) 757-7533.

What is your late arrival policy?

Late entry to guided classes is not permitted — both for your safety and out of respect for guests who have already begun the circuit. If you arrive after class has started, your session credit will be returned and we will kindly ask you to join us at another time.

For Free Flow sessions, please check in with our team upon arrival regardless of timing.

If you know you are running late, please call us at (236) 757-7533 or email info@tevahwellness.com as soon as possible and we will do our best to help.

What is your cancellation policy?

We ask that any cancellations be made at least 12 hours before your scheduled session. Cancellations made within the 12-hour window — or no-shows — will result in the session credit being forfeited and a $20 late cancellation fee being charged to your account.

We do not accept cancellations by email or phone. Please cancel through your account on our website or through the Tevah app, available on Android and iOS. Regular cancellation fees and penalties apply regardless of how you were notified or reminded of your booking.

Waitlist

How do I check my waitlist position?

Log in to your account and navigate to My Sessions. Your waitlist position will be displayed there. If you no longer want the spot, remove yourself or contact us and we will take care of it.

What is the waitlist and how does it work?

If your preferred session is fully booked, you can join the waitlist. A session credit or valid pass is required to hold your spot. If a space opens more than 1 hour before the session starts, you will be automatically added and will receive a confirmation.

Please note that the 12-hour cancellation policy applies as soon as you are added from the waitlist. If you are added within the 12-hour window and are unable to attend, late cancellation fees apply.

The waitlist closes 1 hour before session start. If you are still on the waitlist at that point and no longer wish to attend, please remove yourself to have your credit returned.

Studio Policies

Is there a minimum age requirement?

Yes. All guests must be 19 years of age or older. No exceptions can be made. Valid ID may be requested at check-in.

Are pets allowed?

For the safety and comfort of all guests, pets are not permitted in the studio. If you have a certified service animal, please email info@tevahwellness.com before your visit so we can ensure the best experience for you and our community.

What if I leave something behind?

Tevah is not responsible for lost or stolen property. We encourage you to use the provided lockers and leave valuables at home. Items left behind will be held in our lost and found for two weeks, after which they will be donated.

What is your sales and refund policy?

All sales are final. Sessions, passes, memberships, and retail merchandise are non-refundable, non-transferable, and non-exchangeable. All sessions must be prepaid. We do not accept cash.

What are the studio etiquette guidelines?

Check in upon arrival — please stop by the front desk when you arrive.
Shoes off at the alcove — indoor sandals are required beyond the shoe alcove. Leave outdoor footwear at the entrance.
Stow your belongings — complimentary lockers are provided. Please keep the circuit area free of personal items.
Indoor sandals required — if you arrive without them, a pair is available at the front desk for $15.
Phones on silent — we encourage you to leave your phone in your locker during your session.
Photography and video are welcome — we ask only that you do not film or photograph other guests without their consent.
No alcohol before or during your session — clarity creates a safer, more meaningful experience for you and those around you.

Respect the shared space — move mindfully through the circuit. Your calm presence shapes the experience for everyone.

Medical Inquiries

Are there other conditions that make contrast therapy inadvisable?

Contrast therapy may not be appropriate for individuals with certain cardiovascular conditions, uncontrolled hypertension, Raynaud's syndrome, or other acute medical conditions. If you have any concerns, please consult your physician before booking and feel welcome to reach out to our team with any questions.

Have a question that isn't answered here? Reach out at info@tevahwellness.com or call (236) 757-7533.

Can I visit if I am recovering from an injury or surgery?

We recommend waiting until you have received full clearance from your physician, particularly if recovering from cardiovascular, joint, or surgical conditions. Contrast therapy places real demand on your circulatory system — your wellbeing always comes first.

When you are cleared and ready to return, our coaches can help you move through the circuit at a pace and intensity that supports your recovery.

Can I visit if I have an active infection or skin condition?

If you are currently experiencing an active infection, open wound, or contagious skin condition — including fungal conditions such as athlete's foot — please do not book until you have fully recovered. Our shared facilities require that all guests are in good health, out of respect for the wellbeing of the entire community. We appreciate your care and consideration.

Can I visit Tevah if I am pregnant?

We do not recommend sauna use during pregnancy. The thermal intensity of our circuit is not considered safe for expectant mothers. Please consult your physician before booking, and err on the side of caution.

Following birth, your physician should fully clear any return to contrast therapy before you visit. Always honour your body's pace of recovery.

Have an unanswered question? Feel free to email us at info@tevahwellness.com

FAQs